Welcome to
Aira Intelligence

1. Introduction

This Privacy Policy explains how Aira Intelligence ("Service Provider", "we", "our", or "us") collects, uses, stores, and protects personal information of individuals or organizations ("User", "you") who access or use our websites, applications, and related services (collectively, the "Service"). By creating an account or using the Service, you agree to this Privacy Policy and to our Terms of Service.

2. Data We Collect

2.1 Information You Provide Directly

• Account details (name, email address, password, organization name, and related identifiers).
• Uploaded data or documents (User Content) that you voluntarily provide when using the Service.
• Billing or payment details (if you subscribe to a paid plan).
• Communication information (messages sent to our support or feedback channels).

2.2 Information Collected Automatically

• Technical information such as IP address, browser type, operating system, device identifiers, access times, and referring URLs.
• Log and diagnostic data related to the performance of our Service.

3. How We Use the Data

• Provide, maintain, and improve the Service.
• Manage your account and authentication.
• Process payments and manage billing.
• Ensure platform security, detect fraud or misuse.
• Communicate important updates, maintenance notices, or policy changes.
• Comply with legal obligations or law enforcement requests.

4. Legal Basis for Processing (GDPR & KVKK)

• Contractual necessity: To provide the Service you requested.
• Legitimate interests: To ensure the security, performance, and improvement of our platform.
• Legal obligations: To comply with applicable laws, tax, or regulatory requirements.
• Consent: When required (e.g., for marketing or optional analytics features).

5. User Content and AI Processing

Aira Intelligence allows users to upload and process data through AI and analytics tools.

• Uploaded files and data remain the sole property and responsibility of the User.
• We may process this data automatically to deliver analytics or insights but do not use user data for AI model training unless explicit consent is obtained.
• Users must ensure that their uploaded data does not violate any law or third-party rights.
• Aira Intelligence assumes no liability for the legality or content of user-uploaded materials.

6. Data Retention and Deletion

We retain personal data only for as long as necessary to provide the Service, comply with legal obligations, or resolve disputes. When you close your account or request deletion, we will securely delete or anonymize your data after a limited retention period. You may request deletion or export of your data at any time by contacting us.

7. Data Sharing and Third Parties

We do not sell personal data. However, we may share limited data with trusted third parties that help us operate the Service, including:

• Cloud infrastructure providers (e.g., hosting, storage, backup).
• Payment processors for billing purposes.
• Legal authorities if required by law.

All third-party providers are bound by confidentiality and data protection obligations.

8. International Data Transfers

Depending on your location, your data may be processed or stored in data centers located in other countries. In such cases, appropriate safeguards (such as Standard Contractual Clauses under GDPR) are applied to ensure an adequate level of protection.

9. Security of Data

We apply industry-standard security measures, including encryption, access control, and network firewalls. However, no system is completely secure, and we cannot guarantee absolute data protection. Users are responsible for maintaining the confidentiality of their account credentials.

10. Your Rights

Depending on your jurisdiction (EU GDPR, UK GDPR, CCPA, KVKK), you may have the right to:

• Access, correct, or delete your personal data.
• Object to processing or request restriction of processing.
• Data portability (receive a copy in structured format).
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us via the email below. We will respond within a reasonable time in accordance with applicable laws.

11. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided data to us, please contact us for immediate deletion.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new "Last updated" date. Continued use of the Service after such updates constitutes acceptance of the revised Policy.

Summary of Key Principles

• We collect only the data necessary for the Service.
• We do not sell or trade personal data.
• Uploaded content remains owned and controlled by the user.
• No cookies are used at this time, but future cookie use will be transparent and consent-based.
• We comply with global privacy standards (GDPR, KVKK, CCPA).

1. Introduction

Welcome to Aira Intelligence ("Service Provider", "we", "our", or "us"). These Terms of Service ("Agreement") govern your access to and use of Aira Intelligence's websites, applications, and related services (collectively, the "Service").

By creating an account, starting a subscription, or otherwise using the Service, you agree to be bound by this Agreement and confirm that you have read and understood the Privacy Policy. If you do not agree with these terms, you must not use the Service.

2. Definitions

• Service: the online platforms, data analytics tools, APIs, dashboards, and related digital products provided by Aira Intelligence.
• User or You: any individual or legal entity accessing or using the Service.
• Account: the personal or organizational account registered to use the Service.
• Paid Plans: any subscription, license, or paid feature within the Service.
• Free Plans: services offered at no cost, which may be changed or discontinued at any time.
• User Content: files, data, documents, uploads, or other materials that the User uploads, transmits, or otherwise provides through the Service.

3. Eligibility and Account Registration

1. To use the Service, you must be at least 18 years old and have the legal capacity to enter into binding contracts.
2. You agree to provide accurate, complete, and current information during registration and to keep it updated.
3. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Service Scope and Modifications

1. The Service Provider reserves the right to modify, update, or discontinue any part of the Service, including packages, features, or content, at any time without prior notice.
2. Such modifications may affect the scope or functionality of your plan. Continued use of the Service after changes constitutes your acceptance of those changes.
3. The Service Provider may temporarily limit access for maintenance, security, or operational reasons without liability for interruptions.

5. Fair Use and Misuse Policy

1. Aira Intelligence services operate under a Fair Use Policy to ensure equitable performance and access for all users.
2. Misuse includes, but is not limited to:
   • automated scraping or excessive API requests,
   • activities that harm or overload system resources,
   • unauthorized access or resale of the Service, or
   • actions that violate laws or third-party rights.
3. The Service Provider may suspend or terminate any account immediately if it determines misuse or violation of fair usage limits.
4. In such cases, the User is not entitled to any refund or compensation.

6. Fees, Billing, and Renewals

1. Certain features or plans of the Service are provided for a fee. By selecting a Paid Plan, you agree to pay all applicable fees according to the pricing and billing terms in effect at the time of purchase.
2. Only Paid Plans with automatic renewal enabled will renew automatically at the end of each billing period, unless the User cancels renewal before the renewal date.
3. For one-time or usage-based purchases, payment is collected only at the time of purchase, and automatic renewal does not apply.
4. All payments are non-refundable, except where required by applicable law.
5. The Service Provider reserves the right to change pricing, billing terms, or package contents at any time without prior notice. Changes will apply to future purchases or renewals.
6. Free or promotional plans may be discontinued or restricted at any time, at the sole discretion of the Service Provider.

7. User Content and Legal Responsibility

1. Users may upload, transmit, or otherwise provide files, data, documents, or other materials ("User Content") to the Service. The User retains all rights to such content but grants the Service Provider a non-exclusive, worldwide, royalty-free license to host, process, and display it solely for the purpose of providing the Service.
2. The User is solely and fully responsible for all User Content uploaded, shared, or processed through the Service. This includes compliance with all applicable laws, such as data protection, copyright, intellectual property, export control, and privacy regulations.
3. The Service Provider does not review, monitor, or verify the legality, accuracy, or ownership of any User Content and assumes no liability for any content provided by Users.
4. The User agrees that their uploaded content shall not:
   • violate any laws or third-party rights (including intellectual property or privacy),
   • contain harmful, offensive, or malicious materials,
   • include data that they are not authorized to share, or
   • infringe on any copyright, trademark, or confidentiality obligation.
5. In the event of any legal claim, complaint, or damage arising from User Content, the User agrees to indemnify and hold harmless the Service Provider, its affiliates, employees, and partners from all resulting losses, liabilities, and expenses, including reasonable attorney's fees.
6. The Service Provider may remove or restrict access to any User Content that it reasonably believes violates this Agreement or applicable law, without prior notice.

8. Termination

1. The User may terminate the account at any time through the account settings or by contacting the Service Provider.
2. The Service Provider may suspend or terminate access without notice if the User:
   • violates this Agreement,
   • misuses the Service, or
   • acts in a way that may harm the Service, other users, or third parties.
3. Upon termination, the User's right to access the Service ceases immediately.
4. No refunds will be issued for any terminated or canceled accounts.

9. Limitation of Liability

1. The Service is provided "as is" and "as available," without any warranties, express or implied.
2. To the maximum extent permitted by law, the Service Provider shall not be liable for any indirect, incidental, consequential, or punitive damages arising from or related to the use of the Service.
3. In no event shall the total liability of the Service Provider exceed the amount paid by the User for the Service in the twelve (12) months preceding the claim.

10. Indemnification

The User agrees to defend, indemnify, and hold harmless the Service Provider, its affiliates, officers, employees, and partners from any claims, damages, liabilities, or expenses (including reasonable attorney's fees) arising from or related to (a) the User's breach of this Agreement, (b) User Content, or (c) misuse of the Service.

11. Service Availability

The Service Provider does not guarantee uninterrupted or error-free operation of the Service. Periodic maintenance, updates, or network issues may result in temporary downtime. The Service Provider shall not be liable for any loss of data or interruption caused by such events.

Acceptance of Terms

By checking the box during registration or by starting a subscription, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service and the Privacy Policy. If you do not agree, you must not create an account or use the Service.